24 Hours
Can anyone tell me why real estate agents cannot return a phone call, a text, or an email within 24 hours?
Under R4-28-1102(2) of the Arizona Administrative Code:
R4-28-1102. Property Negotiations
Except for owner listed properties, negotiations shall be conducted exclusively through the principal’s broker or the broker’s representative unless:
1. The principal waives this requirement in writing, and
2. No licensed representative of the broker is available for 24 hours.
Agents use smart phones that allow them to answer phone calls, text, or read/answer email.
Voicemail allows the agent to change their voicemail message each day, especially when they are going to be busy and may not be able to return a call as quickly as on another day. Technology is awesome!!
So why do agents not return phone calls, text messages, or emails for over 24 hours?
24 hours
As an instructor who teaches other than the Sedona area, I hear agents complaining bitterly about the lack of communication within our industry. Sad. At first I thought perhaps those older agents who were not tech-savvy were the culprits, but no. According to agents of all ages, the lack of communication occurs across the generations.
Not good.
Our consumers are entitled to more and better.
In many classes, educators try to remind agents to define the means of communication with clients prior to establishing a working relationship. Most people have preferences. Ask them what they prefer and work to return communication within 15 minutes if possible or at your earliest convenience.
how2arizona real estate LLC requires the agent’s phone number an signs, websites, ads, etc. We want you to be able to go straight to the agent for information. If you cannot reach the agent, call Kathy Howe 928-274-4088. As broker, I can assure you that you will get a call back within 24 hours…My message is changed every day to let you know what I have on my agenda, and when I might be free to speak with you. Like most agents, the more detailed a message, the easier it is for me to have the information for you when I return your call, text, or email.
24 hours
When you have a question, it can seem like an eternity!!
Kathy Howe, owner/broker
- how2arizona real estate LLC
- 928-274-4088
- kathy@kathyhowe.com
Proud Uptown Resident
